Frequently Asked Questions
Find clear, concise answers to your most important questions about Koko Import’s imported goods and services.
How does Koko Import ensure product authenticity?
We partner directly with verified international suppliers to guarantee all products are authentic and meet our high standards.
What are the shipping options for wholesale orders?
We offer multiple reliable shipping methods tailored to wholesale volumes, ensuring timely and secure delivery.
Can I track my retail order online?
Yes, all retail orders include a tracking number for real-time updates on your shipment’s status.
What is the return policy for imported products?
Returns are accepted within 30 days for unopened items, with full refunds or exchanges available.
Do you offer bulk discounts for wholesale customers?
Absolutely, we provide competitive pricing and discounts on bulk purchases to support your business needs.
How quickly can I expect my order to be processed?
Orders are processed within 24-48 hours to ensure swift fulfillment and delivery.
